Operations
Our operations team consists of a Principal Solicitor, Coordinators, Team Leaders and many volunteers. Given our modest revenue, we believe our client service and compliance are handled with remarkable professionalism and efficiency.
Michelle Nugent
General Manager
With a career spanning Business Development, General Management, Executive Support, Operations, Sales, and Residential Construction, Michelle brings a diverse skill set and a proven ability to adapt, lead, and deliver results across multiple industries.
Throughout her professional journey, Michelle has successfully managed business operations, developed and nurtured client relationships, led teams, supported senior executives, coordinated projects, and identified opportunities to improve processes and drive growth.
Michelle’s ability to quickly understand business needs and implement practical solutions has enabled her to contribute effectively in both leadership and support roles.

Kirsty O'Donnell
Principal Solicitor
Kirsty O’Donnell is an experienced solicitor with a demonstrated history of working in the legal services industry.
She is skilled in customer experience, training delivery, management, and policy development.
Kirsty is a strong legal professional, holding a Juris Doctor and Postgraduate Diploma of Legal Practice from Bond University and a Masters of Law from Southern Cross University.

Mia Ollett
Coordinator
Mia Ollett is a Bachelor of Laws (LLB) student at Southern Cross University with practical experience in a community legal centre, supporting both clients and practitioners.
At My Community Legal Gold Coast, Mia assists with client intake, conflict checking, file management, drafting correspondence, and taking file notes during legal advice sessions. Mia also holds a leadership role as Head of Volunteer Relations, coordinating practitioners and overseeing volunteers, and as Team Leader on advice nights.

Andrew Bell
Head of Information Technology
Influential ICT Management / technical professional with over twenty years of achievements in leveraging technology to drive business value. Proven change agent and an influencer, valued as an architect of transformational business-technology strategy through innovative ICT business value solutions.
Champion of innovation with a focus on value add flexible, scalable and economical solutions that solve customer and business problems. Direction setter by effectively communicating sense of purpose and motivating and inspiring others to achieve desired outcomes. Rational and Strategic thinker while challenging the conventions in order to exploit and maximize contemporary ICT technologies to enable business to achieve best outcomes.
Andrew places a strong emphasis on leadership, community service, education, risk management whilst delivering business outcome focused, innovative problem solving. Worked with remote teams throughout my career, and have worked remotely since March 2019. Contractor since 2010.

Bethany Spooner
Head of Volunteer Relations and Practitioner Relations
With a strong commitment to justice and a deep desire to help individuals navigate life’s most personal challenges, Bethany is an aspiring family lawyer currently completing my Bachelor of Laws at Bond University. Her passion lies in supporting families through complex legal issues with empathy, integrity, and clarity.
Throughout Bethany’s academic journey, she has actively engaged in practical legal experiences from university-based initiatives to volunteer roles at My Community Legal; all of which have sharpened her skills in legal research, clear communication, and client-focused problem-solving. These experiences have reinforced Bethany’s dedication to a career where the law meets lived experience, and where she can make a real and lasting difference.
Bethany brings a calm, organised, and empathetic approach to every task she takes on, and thrives in environments that value collaboration, trust, and purpose. Her goal is to always deliver thoughtful, compassionate, and effective legal support to those who need it most.

Darla Ewens
Head of Community Engagement and Student Relations
Darla is a full-time law student in her penultimate semester of the Bachelor of Laws (Honours) (Specialising in Legal Practice) program at Bond University and is due to graduate in December with First Class Honours.
She is passionate about advocacy, the administration of justice, and improving access to justice. Her primary areas of interest include Criminal Law, Family Law, Domestic Violence, and Child Protection, where she aims to make a meaningful impact for individuals and families experiencing trauma, crisis, or vulnerability.
Darla believes the law should be accessible and approachable for everyone, regardless of age, background, or circumstance. Her experience as a parent has strengthened her empathy, patience, and understanding of the real-life impact of legal processes on families, enhancing her ability to support clients through challenging situations with care and sensitivity. Through her academic studies, volunteer work, and lived experiences, Darla has developed a diverse and well-rounded skill set. She is personable, resilient, and reliable, with strong communication skills that enable her to connect effectively with clients, volunteers, and organisations. Darla thrives in community-facing roles, building trust and rapport while working confidently both autonomously and collaboratively. She approaches sensitive matters with the utmost professionalism, discretion, and care, always seeking to provide holistic support.
At My Community Legal, Darla is committed to broadening the centre’s reach, enhancing client experiences, strengthening community engagement, and fostering meaningful relationships. She is also dedicated to developing effective referral pathways to ensure that clients have access to quality legal support and holistic community resources.

Phoebe Appleton
Head of Marketing
Phoebe is a motivated student in her fifth year of a Bachelor of Laws (Honours) and Bachelor of Government and International Relations degrees majoring in Politics and Public Policy at Griffith University. With interests spanning from family law to personal injury law, she is passionate about ensuring access to justice and making a real-world impact using legal-knowledge and strategies.
At university, Phoebe has participated in a range of mentoring, leadership and internship programs, and has thus built a foundation of strong communication, advocacy and leadership skills. While building her career, Phoebe is most excited to explore diverse areas of law and contribute meaningfully to the community through accessible, empathetic, and solutions-focused legal work.

Kyonosuke Naito
Head of Policies and Procedures
Kyo is always ready to lend a hand and guide fellow team members toward achieving their goals.
His thoughtful leadership and commitment to helping others make a significant impact on the office’s overall success.

Andrew Ibrahim
Team Leader, Robina
As a focused and driven student, I believe I can fulfill any role and support their goals. My history of academic success and collaborative contributions illustrate a high level of dedication. I believe your organizational mission and my career path are well-aligned for a successful future.
I bring strong leadership aspirations and key strengths in collaboration, customer service, and critical thinking. Focused on continued growth and progress, I am skilled in improving operations and processes while inspiring teams to deliver superior performance.

Kyonosuke Naito
Team Leader, Robina
Kyo is always ready to lend a hand and guide fellow team members toward achieving their goals.
His thoughtful leadership and commitment to helping others make a significant impact on the office’s overall success.